The Australian-based hotel meta-search company HotelsCombined has started an extensive survey covering different types of accommodations within Indonesia. The survey is based on gathering data from millions of guest reviews, and translating them to an official Recognition of Excellence.
The HotelsCombined Recognition of Excellence is not a ranking list but a group of outstanding accommodations chosen based on a strict set of criteria. In order to be considered, properties must meet the following criteria: At the time of judging, a winner is rated 8.50/10 or over with a minimum of 50 customer reviews certified by HotelsCombined and no major customer service problems, nor recurring or unresolved issues could be detected. Moreover, HotelsCombined is taking in great consideration the way the hotel staff answered the Hotels communication team, demonstrating their commitment in providing quick assistance.
Villa Air Bali boasts a high satisfaction rating among guests and travel industry experts, receiving 296 reviews for an impressive rating of 9.1 out of 10.
Roy Suer, Resort Manager at Villa Air Bali said: “It is particularly great to be rewarded for our constant effort to improve guests services and we appreciate the recognition received by HotelsCombined for the great team work of the Villa Air Bali family. The entire team appreciates the positive feedback and we will continue to strive making our guests feel at home. It is our aim to deliver great experiences and to make each guests’ stay memorable and special.”
“We are thrilled to be working with the best hotels in Indonesia and Villa Air Bali Boutique Resort & Spa is certainly among them” said Jenna Lee, Market Manager of HotelsCombined Indonesia. “What is different about the Recognition of Excellence is the way information is gathered and analyzed: it all depends on the guest and his or her experience with that particular accommodation. With HotelsCombined 30 million people are finding the best deal available on-line every month. With this award, we’d like to make it even easier for every traveller to identify the best hotel for customer service and therefore the best value for their money.”